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The Art of Service magazine

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Page 2

Issue 15

Founders and Publishers

Editors

Contributors

Subscribe/Contact /Advertise with Us

October 2011

Ivanka Menken and Gerard Blokdijk

Owen Corby, Rebecca McCallion

Brad Andrews, William Manning, Vishal Sagar

editor@artofservice.com.au

Contents

The Benefts of Implementing ISO/

IEC 27000

DBMS as a Cloud

Service

Tips for Moving

Office

ITIL 2011 Changes

Top IT Certifcations

for 2011

SOA Infrastructure vs Traditional IT Architecture

12

3

6

8

10

Welcome to the October edition of The Art of Service magazine. The Art of Service is buzzing with excitement this month as we are moving into a brand new ofce. To help those of you who are thinking about doing the same, we’ve written a few handy tips to make your move go more smoothly. They can be found on page 12. We’ve got a great article on page 10 outlining the changes between ITIL V3 and the brand new 2011 refreshed editions. Page 13 flls you in on the top IT certifcations for 2011, and there’s a fantastic special ofer related to these certifcations on the back cover.

Plus, there’s loads more great articles to read in this issue, so enjoy reading, and, if you have any more questions regarding this month’s edition, send us an email at editor@artofservice.com.au

“The absolute fundamental aim is to make money out of

satisfying customers.” – John Egan