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The Art of Service Magazine
12
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Page 2
Page 3
Issue 25
Founders and Publishers
Editors
Contributors
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July 2012
Ivanka Menken and Gerard Blokdijk
Owen Corby
Brad Andrews, Stever Roberts,
Andrew Horton, William Manning
Cover photo by: Irum Shahid
editor@artofservice.com.au
Contents
How ITIL Roles
Help to Define
Responsibilities
In the Dark About
Cloud Computing
Networking and
Marketing Using
Social Media
What is the BYOD
Movement?
Supporting
Organizational
Change
10
3
6
8
Welcome
to the July edition of The Art of Service magazine. Half the
year has already flown by with plenty of projects behind us and plenty more
new and exciting ones on the way. Try not to work yourselves too hard for
the next six months and, as always, happy reading!
This month we’ve got a great variety of articles lined up for you. Our feature
article on Page 3 gives some great insight into “how ITIL roles help to
define more important responsibilities”. Page 8 gives you the lowdown on
what exactly the Bring your own device movement is. Or check out page
12 for a great article about supporting an organizational change to cloud
computing..
Enjoy reading, and, if you have any questions regarding this
month’s edition, send us an email at:
editor@artofservice.com.au
“If your ship doesn’t come in, swim out to meet it!”
Jonathan Winters
I
f you’re an IT manager, you already know how
important it is to have an IT team that fully
understands what needs to be done, and in particular
what each member needs to primarily focus on. If you
are not involved in IT management, (and keeping in
line with the former statement) it’s extremely likely
that you will be designated specific tasks, or roles
which you must fulfill (which will hopefully synch-up
in tandem with the other members of your team).
This is simply the best way of conducting operations,
regardless of whether or not ITIL is factored into the
equation. However, it should be noted, that if utilized
properly, ITIL can be used to “super-charge” any IT
department, and of course, define ever-increasingly
detailed and important responsibilities as well.
How ITIL roles help to
define more important
responsibilities
Brad Andrews
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