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The Art of Service magazine

12

Page 2

Issue 12

Founders and Publishers

Editors

Contributors

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July 2011

Ivanka Menken and Gerard Blokdijk

Owen Corby, Rebecca McCallion

Brad Andrews , William Manning, Mathew Georghiou, The Cloud Computing Use Case Discussion Group

editor@artofservice.com.au

Contents

Software as a

Service

12 Steps to a Successful Mobile Software Project

Gamifcation

Implementing

SaaS

Service Level Agreements in the

Cloud

10

3

8

Welcome to the July edition of The Art of Service magazine. Half the year has already fown by with plenty of projects behind us and plenty more new and exciting ones on the way. Try not to work yourselves too hard for the next six months and, as always, happy reading!

This month we’ve got a great variety of articles lined up for you. Our feature article on Page 3 gives some great insight into Software as a Service. You’ll fnd 12 steps to creating a successful mobile software project in page 6 and a great article on service level agreements in the cloud on page 12.

If you have any questions regarding this month’s issue, please to send us an email: editor@artofservice.com.au

“Success often comes to those who have the aptitude to see

way down the road.” Laing Burns, Jr.