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they guarantee the availability of software services during business hours. However, a business should be clear about what exactly is meant by the phrase ‘business hours’. For example, does it mean that these software services will be available during the SaaS service provider’s business hours or does it mean that these software services will be available during their client’s business hours (which will difer from theirs due to geographical diferences)?
If a SaaS service provider has any vaguely written agreement clauses, then a business should clarify exactly what these clauses mean and, if they are not happy with these clauses, then they should negotiate their own agreement clauses or select another service provider that better suits their needs.
5. Consider IT support requirements
Businesses should consider what level of IT professionals they will need, as well as what the expectations of their SaaS service provider actually are. For example, will a business be able to continue operating with their existing workforce once SaaS has been implemented or will they need to bring
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able to continue operating without needing to bring
their on-premises software applications or operating systems.
By decreasing the number of physical servers that a business has running within its internal infrastructure and by decreasing the number of licensed software operating systems or licensed software applications that a business has running within its internal infrastructure, a business can save money in the long run. For example, not only will they save money on buying new hardware for their servers or paying for additional software licenses, they will also save money on the administration of these machines, power consumption and cooling requirements, as well as with many other aspects.
7. Know exactly what you will be paying
With traditional software applications, businesses pay a single upfront cost for these software applications and for any licenses that they require, depending on how many instances of that particular software application they need to run. With SaaS software services, when it comes to payment, things are not as straightforward as they are for traditional software
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