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ITIL® V 9 ITIL® V 9 ITIL® V 9 ITIL® V 9 ITIL® V 9 ITIL® V 9 ITIL® V 9 ITIL® V 9

(RCV) - Complete

Examination Package

Continual Service

Improvement

Page

M

The Service Capability program

series is designed for the

“hands on” Technical person,

depending on area of interest o

expertise. Each cluster contains

groupings of processes and rol

from within ITIL and IT Service

Management. The programs ar

intended to offer you a balance

knowledge of ITIL practices

which you have direct interactio

and dependencies within your

daily use.

Includes certification programs

for ITIL V3: SOA, RCV, OSA,

PPO and MALC

ITIL Expert Pathway

Capability

Complete Examination Package $4,50