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G
reat tools and ideas are useless unless they are
directed by a skilled hand. You could be in possession
of the absolute best IT system/infrastructure and have
a dynamite business concept and still fail to deliver to
your constituents if you aren’t meeting service level
management expectations.
What does service level management entail,
specifcally?
Service level management is an umbrella concept
that seeks to ensure the functionality and viability
of IT assets with regards to a pre-established service
level agreement. In layman’s terms, service level
management is simply a way of taking stock of what
your IT department is actually doing and pushing
it toward what it should be doing. A service level
agreement is basically a blueprint for running and
managing any IT department.
How service level
management can
align business and IT
priorities
Brad Andrews