The Art of Service Magazine
12
Page 2
Page 3
Issue 21
Founders and Publishers
Editors
Contributors
Subscribe/Contact
/Advertise with us
March 2012
Ivanka Menken and Gerard Blokdijk
Owen Corby and Rebecca McCallion
Ivanka Menken, William Manning,
Tasha Cunningham, Marsha A.
Ostrer
editor@artofservice.com.au
Contents
Cloud Email
What to DoWhen
the Cloud Goes
Dark
Cloud Computing
Service & Client
Expectations
10Ways to Add
QR Codes to Your
Marketing Mix
Negotiating a
Salary Raise
10
3
6
8
Welcome
to the March Edition of the Art of Service
Magazine. This past month, the ofce has been working hard on some
big cloud computing projects. We’re just in the process of updating
our cloud computing certifcation kits and have developed a shiny
new online store for them. So, for March’s magazine, we thought we’d
share some of our knowledge with you. Our feature article on page 3
shows you the benefts of cloud computing email solutions. Check out
page 10 for ‘Your Cloud Computing Service and Client Expectations’.
And we know that you’ve been working as hard as us this year, so
check out page 12 for some tips on how to negotiate that pay rise that
you deserve.
Enjoy reading, and, if you have any questions regarding this
month’s edition, send us an email at
:
editor@artofservice.com.au
“Those who say it cannot be done, should not interrupt the
person doing it”
Chinese Proverb
M
ost individuals are introduced to cloud computing
via the various popular cloud-based email services
that are extremely prevalent, like those ofered freely
by Google, for example (Gmail). Whether or not
people realize it, the concept of email (in any form)
is essentially basic cloud computing, at least from a
structural perspective. Conventional email accounts
are nothing more than an interface that allows a user
to receive, access and deploy messages from a remote
server or servers. However, a true cloud email setup is
much more versatile than a standard email setup.
Why cloud email providers
(and their services) are superior
in nearly every regard
Ivanka Menken