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The Art of Service Magazine
12
14
A Career in Big
Data
4
Page 2
Page 3
Issue 29
Founders and Publishers
Editor
Contributors
Subscribe/Contact
/Advertise with us
January 2013
Ivanka Menken and Gerard Blokdijk
Lara Tideswell
Ivanka menken, Brad Andrews,
William Manning, Alan Wilson
editor@artofservice.com.au
Contents
Student Referral
IT Governance
Implementing
ITIL®
IT Service
Management
related patents
Ask the Expert
- Helpdesk
Skills
3
6
8
Welcome
to the January edition of The Art of Service magazine.
The beginning of a new year means endless opportunities to achieve
current and new dreams and goals.
We keep looking out for career-making opportunities in the IT industry
and Big Data is definitely high on the agenda! Check out our article on
page 4 to read more about this.
We are also very proud to have a guest author this week: Alan Wilson
writes about his experiences in implementing ITIL®.
As always, enjoy reading, and if you have any questions regarding this
month’s edition, send us an email at:
editor@artofservice.com.au
“Many of Life’s failures are people who did not
realize how close they were to success when they gave up”
-
Thomas Edison -
Every week, we receive emails from our students telling us howmuch value they received
from the courses. It seems you are most impressed with the value for money ratio and are
constantly surprised by the level of service we offer to our students.
At the beginning of 2013, why not think about people you know who could benefit
from our online courses? Do you know of anybody who would like to work on their
professional development through our on demand courses?
( https://it963.infusionsoft.com/app/page/studentreferral )
As a thank you for referring your friend to us, for each successful referral, YOU can choose which
free core series course you want.
EVERY DAY IS A SCHOOL-DAY
NEVER STOP LEARNING.