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Welcome to the March edition of The Art of Service magazine.
It’s almost spring and that means it is time for new things—new
courses to enroll in and new knowledge to acquire.
That’s why this issue is dedicated to Knowledge Management—
how it supports the business and how it supports your IT career.
We also found some great articles on QR codes, Enterprise
Architecture, and a strange application of 3D printing.
As always, enjoy reading, and if you have any questions regard-
ing this month’s edition, send us an email at:
“You can’t steer a stationary vessel” -
Geoff Gear -
Issue 31
Founders and Publishers
Editor
Contributors
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March 2013
Ivanka Menken and Gerard Blokdijk
Lara Tideswell
Ivanka Menken, Brad Andrews,
William Manning
CONTENT
MARCH 2013
4
Could Knowledge Management become the epicenter of all IT?
6
The Speed Camera Lottery and other business
approaches to Gamification
8
Say what? 3D-printed meat?
10
QR codes are becoming more popular.
12
What should Enterprise Architects focus on?
14
Knowledge Management is Power!
18
Knowledge Management andWeb 2.0
1 4-5,6-7,8-9,10-11,12-13,14-15,16-17,18-19,20