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More often than not, this leads to situations
where the best “fix” isn’t offered. This, in turn,
means that different people within the same
department could be working on solutions
for the same problem! This type of predica-
ment demonstrates how time and energy
can be wasted. Furthermore, such inefficien-
cies also prevent other problems from being
addressed in a timely manner. By the same
token, business-minded people tend to label
such wastes as potential profit losses.
One could also argue that the lack of an
organized approach to knowledge manage-
ment also implies that certain opportunities
are being lost or overlooked. By taking all
the accumulated knowledge and consid-
erations of every single department into ac-
count, one often discovers that there are cer-
tain “profitable combinations” of processes
or services that can be created. There’s often
very little intercommunication taking place
across different areas of the corporate struc-
ture, so you can’t simply leave it to individu-
als that are completely shut off or “compart-
mentalized” to “connect the dots” and bring
these new ideas and concepts to light.
In reality, knowledge management is the
best tool for forging these connections and
successfully executing business-oriented
objectives.
Knowledge is your
most valuable
resource.
Knowledge is power!
Knowledge is a vital resource that is ultimately respon-
sible for the failure or success of any organization. Every
organization seeks to improve its foundation in knowl-
edge, whether it is in the form of training and education,
research and development, projects, or subscription to
relevant publications.
The discipline of knowledge management is simply a
means of focusing one’s effort in the right direction.
The purpose of Knowledge Management is ultimately to pass knowledge from one person to the
next.
Update and improve your Knowledge Management processes with this innovative toolkit. Business
owners looking to improve customer service, decision making skills, response time, and production
should look no further! Managers desiring a collaborative working environment, encouragement of
free-flowing ideas, and a decrease in financial output can find all the tools and resources they need
right here!
The Art of Service has designed this toolkit to introduce Knowledge Management concepts and pro-
vide you with the tools to successfully create a workable Knowledge Management culture in your
organization.
CLICK HEREFOR MORE INFORMATION
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