TOOLKITS
TOOLKITS
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Page 33 of 49
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SLM-Hardware-Software Resource Requirements.doc
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SLM-Interface Design Specification.doc
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SLM-Technical Architecture.doc
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SLM-Security Service Requirement.doc
SLM Infrastructure Support Documents
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SLM-AS-BUILT Template.doc
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SLM-Business Continuity Strategy.doc
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SLM-Component Failure Impact Analysis Worksheet.
doc
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SLM-Emergency Response Plan.doc
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SLM-Service Outage Analysis.doc
SLM Project Initiation Documents
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SLM-Budgeting Guidelines.doc
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SLM-Business Plan.doc
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SLM-Business Requirements and Feasibility Study.
doc
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SLM-Change Management Process.doc
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SLM-Charging Policies.doc
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SLM-Charging Template.xls
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SLM-Project Initiation.doc
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SLM-Project Scope.doc
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SLM-Request for Change Form.doc
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SLM-Risk Assessment Template.doc
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SLM-Risk Register.xls
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SLM-Service Based SLA.doc
Roles & Responsibilities Toolkit
Improve Your Service Manage Processes
Today!
The focus on roles and responsibilities is a unique ap-
proach at distinguishing the human components of
an IT service environment. Why buy this revolutionary
Toolkit?
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Identify and define workable roles.
•
Support the establishment and management of re
sponsibilities.
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Understand your contribution to a service process.
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Learn the importance of motivation.
•
Implement change management and performance
management effectively.
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Understand the importance of knowing your employ
ees.
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Know how to develop leadership skills.
IT Service Management involves a number of roles re-
quired for service processes. These roles can be specific
to one process alone, while others may include respon-
sibilities in a number of different processes. The goal of
this Toolkit is to support an organization in recognizing,
defining, and managing the roles required by the ser-
vice management process, as well as the competency,
authority, and interactions required by the persons
filling these roles.
Actively identify and manage key process roles in your
service-orientated organization with this on-trend
Toolkit today! Service Managers wanting to implement
specially designed templates aimed to support the
service process and aid in the improvement of human
resource management and automation capabilities can
breathe a sigh of relief!
Toolkit Includes:
Roles and ResponsibilitiesToolkit
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Toolkit Roadmap- Roles and Responsibilities.doc
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Roles Toolkit Introduction Presentation.ppt
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Introduction to Roles and Responsibilities.ppt
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Role Examples.ppt
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Performance Management.ppt
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Managing Change.ppt
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Mapping Responsibilities.doc
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Roles and Responsibilities Development Process.doc
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Roles and Responsibilities-360 Degree Feedback.doc
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Roles and Responsibilities-Internal Job Application
for Job.doc
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Roles and Responsibilities-Job Candidate Evaluation.
doc
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Roles and Responsibilities-Motivation.doc
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Roles and Responsibilities-Performance Improve
ment Plan.doc
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Roles and Responsibilities-Performance Manage
ment Process Checklist.doc
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Roles and Responsibilities-Topgrading.doc
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Roles and Responsibilities-Managing Change Effec
tively.doc
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Roles and Responsibilities-Organizational Behavior
Survey.doc
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Roles and Responsibilities-Develop your leadership
skills.doc
Roles and Responsibilities Design Documents
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Roles and Responsibilities-Availability Requirements.
doc
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Roles and Responsibilities-Cost Model Template.xls
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Roles and Responsibilities-Detailed Design.doc
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Roles and Responsibilities-Functional Design.doc
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Roles and Responsibilities-Hardware-Software Re
source Requirements.doc
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Roles and Responsibilities-Interface Design Specifica
tion.doc
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Roles and Responsibilities-Technical Architecture.doc
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Roles and Responsibilities-Security Service Require
ment.doc
