TOOLKITS
TOOLKITS
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Availability Management Process Kit
Look no further for an effective way to im-
plement and improve the IT structure and
quality of your business!
The Knowledge Solution: Stop Searching,
Stand Out and Pay Off. The #1 ALL ENCOM-
PASSING Guide to Availability Management.
An Important Message for ANYONE who wants to learn
about Availability Management Quickly and Easily,
"Here's Your Chance To Skip The Struggle and Master
Availability Management with the Least Amount of Ef-
fort…"
This best-selling Availability Management process
Toolkit is your answer to ensuring that your IT Services
and their supporting Infrastructure can be delivered in
a cost-effective manner, with a reliable level of Availabil-
ity, in line with your business objectives.
Are you looking to learn more about Availability Man-
agement?
You're about to discover the most spectacular gold
mine of Availability Management materials ever cre-
ated; this toolkit is a unique collection to help you
become a master of Availability Management.
This one-of-a-kind Toolkit is designed to answer ALL
questions that the Availability Management process
raises and will provide your organization with:
1.
Useful guides.
2.
Templates.
3.
Essential and easy-to-follow assessment to build on your
skills and knowledge.
A Quick Look Inside: This Time-Saving
Toolkit Provides You With:
•
ITIL® Availability Management Presentation.
•
Toolkit Introduction Presentation - Availability Manage-
ment.
•
Objectives and Goals Document.
•
Policies, Objectives, and Scope.
•
Business Justification Document.
•
Recovery Template detailing plan for unexpected service
lapses.
•
Component Failure Impact Analysis document.
•
Availability Requirements Template.
•
Roles and Responsibilities.
•
Availability Management Process Manager role(s) defini-
tion.
•
Service Outage Analysis document.
•
Reports, Key Performance Indicators ( KPIs) and other
Metrics definition Template.
•
Communication Plan to describe Availability Manage-
ment to your organization.
•
Project and Implementation Plan Template.
•
Availability Management Review Document.
•
Toolkit Roadmap.
ITIL® is a registered trade mark of AXELOS Limited
Configuration Management Process Kit
Does Your Organization Need a Structured
Approach to IT Configuration?
Are You Struggling to Maintain Performance
Consistency?
If you are looking to learn more about Configuration
Management, you’re about to uncover the most spec-
tacular treasure trove of Configuration Management
materials ever created; this toolkit is a unique collection
to help you become a master of Configuration Manage-
ment.
Configuration Management is the process that is central
to all ITIL® processes (both Service Delivery and Service
Support). It exists to create an environment where all
IT services and infrastructure components, including
relevant documentation, are under control.
The highly regarded Configuration Management Pro-
cess Kit promises to deliver original and imaginative
resources to ensure your organization has total control
over your IT services.
Configuration Management is a complex responsibil-
ity, embracing a number of disciplines. The process
requires a range of technical skills and knowledge sets
and should be planned.
The reputable and reliable professionals at The Art of
Service have put in the man hours to develop a well
thought out, impressive guide to giving you the know-
how and understanding of how to manage your IT
services.
The certified kit has been specifically designed for those
who have Configuration Management awareness or
skills but not the time to develop the necessary tem-
plates and structure for the process implementation.
This accomplished toolkit puts you on the
path to an expert implementation process.
Be prepared for INSTANT GRATIFICATION!
A Quick Look Inside—This Unique Toolkit
contains:
•
Configuration Management Review Document.
•
Configuration Management Implementation Plan/Pro-
ject Plan.
•
Configuration Management Policies, Objectives, and
Scope Document.
•
Business and IT Service Mapping.
•
Communication Plan.
•
Configuration Management Objectives and Goals.
•
Configuration Process Manager Document.
•
Identification Guidelines Document.
•
Status Accounting Guidelines.
•
Configuration Management Verification and Audit plan
and Templates.
•
Configuration Management Database (CMDB) Design
Document and Template.
•
Configuration Management Reports, KPI Targets, and
Additional Metrics.
•
Configuration Management Power Point Presentation.
•
Business Justification Documents.
•
(Also includes the Toolkit Roadmap).
ITIL® is a registered trade mark of AXELOS Limited
