TOOLKITS
Page 31 of 49
TOOLKITS
Page 30 of 49
ISO_IEC 20K Project Initiation Documents
•
ISO_IEC 20k-Budgeting Guidelines.doc
•
ISO_IEC 20k-Business Plan.doc
•
ISO_IEC 20k-Business Requirements and FISO_IEC 20ksibility Study.doc
•
ISO_IEC 20k-Change Management Process.doc
•
ISO_IEC 20k-Charging Policies.doc
•
ISO_IEC 20k-Charging Template.xls
•
ISO_IEC 20k-Project Initiation.doc
•
ISO_IEC 20k-Project Scope.doc
•
ISO_IEC 20k-Request for Change Form.doc
•
ISO_IEC 20k-Risk Assessment Template.doc
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ISO_IEC 20k-Risk Register.xls
•
ISO_IEC 20k-Service Based SLA.doc
Bonus Documents
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COBIT Easy Explanation Fact Sheet.doc
•
ISO 9000 Easy Explanation Fact Sheet.pdf
•
ISO 9000 Presentation.ppt
•
Model of a Process-Based Quality Management System.doc
•
ISO 27000 Presentation.ppt
•
Mapping - Terms and Usage.doc
•
ISO 38500 Easy Explanation Fact Sheet.pdf
•
ISO 38500 Presentation.ppt
•
ISO IEC 20000 and ITIL® Presentation.ppt
•
ITIL Easy Explanation Fact Sheet.pdf
•
MOF Easy Explanation Fact Sheet.doc
•
Simple Six Sigma Calculator.xls
•
Six Sigma - Short Overview.doc
•
Six Sigma Defining Requirements.doc
•
Six Sigma Presentation.ppt
•
Starter Kit Document.doc
•
ISO 20000 FAQs.doc
ITIL® is a registered trade mark of AXELOS Limited
A Framework Designed to Develop, Refine,
and Maintain your IT Services!
Enhance customer communication and satisfaction
with this Service Level Management (SLM) and SLA
Toolkit. This Toolkit will help you set clear and measur-
able business objectives to successfully manage your IT
Services.
Service Level Management will assist you in:
•
Creating a better collaboration process between busi-
ness units and IT.
•
Setting accurate service quality expectations.
•
Avoiding mitigating costs.
•
Defining, designing, negotiating, and supervising IT
services.
•
Implementing SLAs.
•
Building trust and confidence with your customers.
Ensure that measurable service targets are developed
with the second edition of this essential Service Level
Management and SLA Toolkit. Businesses looking to
find a better approach to understanding the other party
and their responsibilities, the delivery of the services,
and the risks and actual occurrences of service break-
downs can find all the answers within this Toolkit! IT
Managers looking to improve service communications
and performance, look no further!
Toolkit Includes:
Service Level Management and SLA Toolkit – Second Edi-
tion
•
Toolkit Roadmap-Service Level Management.doc
•
Service Level Management Introduction Presenta
tion.ppt
•
Service Level Management Development Process.
doc
•
Service Level Manager Role Description Template.
doc
•
SLM - Business Justification Template.doc
•
SLM - Objectives and Goals Template.doc
•
SLM - Policies Objectives Scope.doc
•
SLM - Scope Template.doc
•
Understanding Service Level Management.ppt
•
SLM - Business and IT Service Mapping.doc
•
SLM - Functional Specification Template.doc
•
SLM - Service Level Requirements Template.doc
•
SLM - Technical Specification Template.doc
•
SLM Tool Requirements Template and Planner.doc
•
SLM - Corporate-based SLA Template Example.doc
•
SLM - Customer-based SLA Template Example.doc
•
SLM - Operational Level Agreement Template Exam
ple.doc
•
SLM - Service Agreements.doc
•
SLM - Service-based SLA Template Example.doc
•
SLM - Underpinning Contracts Template Example.
doc
•
SLM - Price List.doc
•
SLM - Service Options Template.doc
•
SLM - The Evolving Service Catalog.doc
•
SLM - Developing KPIs.doc
•
SLM - Measurements and Reports Template.doc
•
SLM - Service Report Description Template.doc
•
SLM - Service Review Template.doc
•
SLM - Building the Right Team.ppt
•
SLM - Communication Plan Template.doc
•
SLM - Developing Leadership Skills.doc
•
SLM - Implementation Plan.doc
•
SLM - Implementation Tools.doc
•
SLM - Managing Change and Transition.doc
•
SLM - Managing Change Effectively.doc
•
SLM – Motivation.doc
SLM Design Documents
•
SLM-Availability Requirements.doc
•
SLM-Cost Model Template.xls
•
SLM-Detailed Design.doc
•
SLM-Functional Design.doc
Service Level Management & SLA Toolkit - Second Edition
