TOOLKITS
TOOLKITS
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The Business Process Management Toolkit - Second Edition
Achieve your dream of business efficiency
while striving for innovation, flexibility, and
integration with technology!
The IT professionals at The Art of Service have strived to
create an effortless, yet involved, guide to implement-
ing and maintaining business process continuity in any
organization. This means you!
The real value of BPM comes from gaining visibility and
control of the business process. By applying technol-
ogy, BPM software can activate the process, orchestrate
the people, data, and systems that are involved in the
process, and give the business managers a view into
how the process is operating, where bottlenecks are
occurring, and highlight areas for possible process
optimization.
A Quick Look Inside—This Accomplished
Toolkit Contains:
Step 1 Getting Started
•
Toolkit Introduction to Business Process Management.
ppt
•
BPM Toolkit Roadmap.doc
•
Introduction to Business Process Management.ppt
•
Justifying BPM.ppt
•
BPM & ROI.ppt
•
Successful BPM Projects.ppt
•
Relationship between Customer and Provider.doc
•
SIPOC Diagram for Business Process Management.do
Step 2 Developing and Controlling Processes
•
Developing a Process.ppt
•
Process Mapping.doc
•
Process Control.doc
•
Perspectives on Requirements.doc
•
Defining Requirements.doc
•
Business and IT Service Mapping.doc
•
Process Metadata Table.xls
Step 3 Optimizing Processes
•
Process Optimization.doc
•
BPM Continual Improvement.ppt
•
Principles of Data Collection.doc
•
Principles of Descriptive Analysis.doc
•
Principles of Variation Analysis.doc
•
Principles of Root Cause Analysis.doc
•
Technique - Fishbone Diagrams.doc
•
Technique - Pareto Charts.doc
•
Technique - C&E Matrix.doc
•
Technique - Stratified Data Chart.doc
•
Technique - Scatter Plots.doc
•
Technique - Hypothetical Testing.doc
•
Technique - Regression Analysis.doc
Step 4 Bonus Documents
•
Align Roles and Responsibilities to Make BPMWork.doc
•
BPM - Design for Workflow & Rules Management Sys-
tems.doc
•
BPM Architecture Considerations.doc
Step 5 Risk Management
•
IT Risk Assessment Planning.doc
•
IT Risk Assessment Questionnaire.xls
•
IT Risk Operational Assessment.doc
•
Generic Project Risk Assessment.doc
•
Risk Assessment Questionnaire.doc
•
Building a Risk Profile.doc
•
Managing Risk Appetite and Risk Tolerance.doc
•
Risk Register.xls
•
Risk Management Review.doc
Step 6 Continuous Improvement
•
Objectives and Goals.doc
•
Policies objectives scope.doc
•
Developing KPIs.doc
•
Reports and KPI Targets.doc
•
Improvement Management Tool.xla
•
Bonus Document - Values, Vision, and Mission State-
ments.doc
Organizational Behavior and Leadership Management Essentials Toolkit
Manage Change and Human Behaviors Effec-
tively!
Build and Manage your Team and Get Better
Results Today!
The purpose of studying organizational behavior is to
enable us to build better relationships by achieving
human objectives, organizational objectives, and social
objectives. This carefully designed guide works with
you to cover essential organizational behavior topics,
such as human behaviors, managing change, leader-
ship skills, team building, and management skills.
Organizations today must achieve excellence in human
relations and that success starts with quality organiza-
tional behavior.
The Art of Service has cracked the code once again! This
complete toolkit continues to gain popularity and cov-
ers the most relevant topics in organizational behavior
today, such as TQM, reengineering, technology, empow-
erment, declining employee loyalty, and 360-degree
performance appraisals.
Lively and informative, this intricately-crafted intro-
duction to the field of organizational behavior (OB)
condenses the essential elements of the field into
a tightly-focused presentation. Its concise format is
flexible enough to combine with cases, readings, and
experiential materials.
A Quick Look Inside—This Top-Notch Toolkit Con-
tains:
Presentation 1—Toolkit Introduction—Organizational
behavior and leadership
Presentation 2—Organizational Behavior and Leader-
ship
•
Organizational Behavior Survey
•
Top Grading
•
Mapping Responsibilities
•
KPIs
•
Values, Vision, and Mission Statements
•
Rewards Systems
•
Virtual Teams—a New Model
•
Myths and Realities of Virtual Teams
•
Trust Building and the Virtual Team
Presentation 3—Powerful, Influence, and Persuasion
•
The Power Profile
•
The S Curve
•
Rewards Systems
•
Avoiding Presentation Fright and Common Pitfalls
•
Implementation Tools
Presentation 4—Managing Change
•
Managing Change Effectively
•
Organizational Behavior Survey
•
Mapping Responsibilities
•
KPIs
•
Rewards Systems
Presentation 5—Business Relationship Management
•
BRM Job Description
•
BRM Responsibilities and Skills
•
BRM Metrics and Reports
•
Mapping Responsibilities
(Also includes Toolkit Roadmap)
