TOOLKITS
TOOLKITS
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Page 29 of 49
Six Sigma Toolkit - Second Edition
Measure and Improve Your Business Pro-
cesses Today!
Adopt a Proven Methodology for Operational
Problem Solving.
Effectively manage your organization with a proven
methodology for improving key processes, and a busi-
ness philosophy which focuses on continuous improve-
ment. Why should you adopt Six Sigma processes?
•
Defined process for problem solving.
•
Proven methodology to solve problems.
•
Consistency with results.
•
Focus on the “bottom line,”which encourages credibility/
support from the top of the organization.
Six Sigma is a methodology used in quality manage-
ment and improvement. Fundamentally, the concepts
and tools of Six Sigma are not new, but they have
been packaged to support quality management more
effectively and efficiently. Six Sigma highlights set-
ting exceptionally high objectives, and collecting and
analyzing data precisely as a way to reduce deficiencies
in products and services. Six Sigma can be perceived in
a variety of ways:
•
A statistical measure of variation.
•
Methodology for improving key processes.
•
A “tool box” of quality and management tools for prob-
lem resolution.
•
A business philosophy focusing on continuous improve-
ment.
•
An organized process for structured analysis of data.
Toolkit Includes:
•
Toolkit Roadmap – Six Sigma.
Step 1
•
Six Sigma Introduction Presentation.
•
Introduction to Six Sigma.
•
Six Sigma Workshop.
Step 2
•
Building a Six Sigma Organization.
•
Business Justification Template.
•
Communication Plan.
•
ITIL® Process Assessment.
•
Maturity Score.
•
Objectives and Goals - Six Sigma.
•
Policies Objectives Scope - Six Sigma.
•
Defining Requirements.
•
Perspectives on Requirements.
•
Process Mapping.
•
Short Overview of Six Sigma.
•
Principles of Data Collection.
•
Principles of Descriptive Analysis.
•
Principles of Variation Analysis.
•
Simple Six Sigma Calculator.
•
Principles of Root Cause Analysis.
•
Technique Templates:
1.
Technique - 5 Whys
2.
Technique - Pareto Charts
3.
Technique - Fishbone Diagrams
4.
Technique - C&E Matrix
5.
Technique - Stratified Data Chart
6.
Technique - Scatter Plots
7.
Technique - Hypothetical Testing
8.
Technique - Regression Analysis
•
Six Sigma Fact Sheet
ITIL® is a registered trade mark of AXELOS Limited
Gain a Competitive Advantage and Increase
Business and Customer Confidence!
ISO/IEC 20000 is the first international standard for IT
Service Management. Get your hands on this recog-
nized solution to IT service management concerns right
here! Demonstrate to your customers that you meet the
best practice requirements. Why choose ISO/IEC 20000?
•
Save money.
•
Improved process efficiencies.
•
Higher customer satisfaction.
•
Improved service quality.
•
Increase customer confidence.
Get the competitive advantage you need today with
this globally recognized and respected second edition
of our ISO/IEC 20000 Toolkit. IT-focused businesses
looking to increase business and customer confidence
should look no further! Businesses wanting to improve
their reputation and become internationally recognized
in the eyes of IT professionals and customers can find all
the answers on how to achieve this right here!
Toolkit Includes:
ISO/IEC 20000 Toolkit
•
Toolkit Roadmap-ISO 20000.doc
•
ISO 20000 Introduction Presentation.ppt
•
ISO 20000 Easy Explanation Fact Sheet.pdf
•
ISO_IEC 20K - Terms and Definitions and acronyms.doc
•
Understanding ISO 20000.ppt
•
ISO 20000 Sample Outsourcing Agreement.doc
•
ISO_IEC 20K - Building a Business Case.doc
•
ISO_IEC 20K - Improvement Management Tool.xls
•
ISO_IEC 20K - Management Commitment & Coordination
Presentation.ppt
•
ISO_IEC 20K - SMS Development Process.doc
•
ISO_IEC 20K - Understanding SMS.ppt
•
Scoping Example-Tata Communications Attains ISO
20000 and 27001 Certifications.doc
•
ISO_IEC 20K - Metrics and Reports.doc
•
ISO_IEC 20K - Service Management Process Develop-
ment Process.doc
•
ISO_IEC 20K - Understanding Service Management Pro-
cesses.ppt
•
ISO_IEC 20K - Service Development Process.doc
•
ISO_IEC 20K - Understanding Service Development.ppt
ISO Process Summary Sheets
•
ISO-Budgeting & Accounting.doc
•
ISO-Business Relationship Management.doc
•
ISO-Capacity Management.doc
•
ISO-Change Management.doc
•
ISO-Configuration Management.doc
•
ISO-Incident and Service Request Management.doc
•
ISO-Information Security Management.doc
•
ISO-Problem Management.doc
•
ISO-Release Management.doc
•
ISO-Service Continuity & Availability Management.doc
•
ISO-Service Level Management.doc
•
ISO-Service Reporting.doc
•
ISO-Supplier Management.doc
ISO_IEC 20K Design Documents
•
ISO_IEC 20k-Availability Requirements.doc
•
ISO_IEC 20k-Cost Model Template.xls
•
ISO_IEC 20k-Detailed Design.doc
•
ISO_IEC 20k-Functional Design.doc
•
ISO_IEC 20k-Hardware-Software Resource Requirements.
doc
•
ISO_IEC 20k-Interface Design Specification.doc
•
ISO_IEC 20k-Technical Architecture.doc
•
ISO_IEC 20k-Security Service Requirement.doc
ISO_IEC 20K Infrastructure Support Documents
•
ISO_IEC 20k-AS-BUILT Template.doc
•
ISO_IEC 20k-Business Continuity Strategy.doc
•
ISO_IEC 20k-Component Failure Impact Analysis Work-
sheet.doc
•
ISO_IEC 20k-Emergency Response Plan.doc
•
ISO_IEC 20k-Service Outage Analysis.doc
ISO/IEC 20000 Toolkit - Second Edition
