TOOLKITS
TOOLKITS
Page 24 of 49
Page 25 of 49
The IT Service Strategy Toolkit
Face Business Challenges Head On!
One of the biggest challenges faced by IT organizations
today is building, and maintaining, an IT Service Strat-
egy that is not only aligned with their business custom-
ers, but also provides a realistic, achievable, competitive
and attractive proposition.
This kit supports your IT Service Strategy goals by pro-
viding step by step guides, templates and best practice
examples that will enable you to meet this challenge
head on.
You focus on deciding the goals of your organizations
successful strategy, and let this toolkit guide you to the
end result.
Toolkit Includes:
•
Toolkit Roadmap - IT Service Strategy.
•
A Guide to IT Service Strategy.
•
SLM Review Document.
•
SLM Business Justification document Template.
•
SLM Functional Specification Template.
•
SLM Process Manager Role Description Template.
•
SLM Business and IT Service Mapping.
•
SLM Communication Plan Template.
•
SLM Customer Based SLA Template Example.
•
SLM Implementation Plan_Project Plan.
•
SLM Multi level SLA Template Example.
•
SLM Objectives and Goals Template.
•
SLM Operational Level Agreement Template Example.
•
SLM Policies Objectives and Scope Template.
•
SLM Price List Example.
•
SLM Reports KPI's other metrics Template.
•
SLM Scope Template.
•
SLM Service Based SLA Template Example.
•
SLM Service Level Requirements Template.
•
SLM Service Options Template.
•
SLM Technical Specification Template.
•
SLM Underpinning Contracts Template Example.
•
8 Steps to Developing a Service Catalog.
•
Service Catalog Reasons Hints Tips.
•
Service Catalog Template Example A.
•
Service Catalog Template Example B.
•
Service Catalog Template Example.
•
Accounting Template.
•
BONUS File Standardized Financial Statements Template.
•
Budget Template.
•
Charging Template.
•
Cost Model Template.
•
Financial Management Process Manager.
•
Financial Management Accounting Policies.
•
Financial Management Budgeting Guidelines.
•
Financial Management Business Justification Document.
•
Financial Management Charging Policies.
•
Financial Management Communication Plan.
•
Financial Management Objectives and Goals.
•
Financial Management Policies Objectives and Scope.
•
Financial Management Reports KPI's other metrics.
•
Financial Management Implementation Plan - Project
Plan.
•
Financial Review Document.
•
Demand Management Process Manager.
•
Demand Management Review Document.
•
Demand Management Business Justification Document.
•
Demand Management Communication Plan.
•
Demand Management Implementation Plan - Project
Plan.
•
Demand Management Objectives and Goals.
•
Demand Management Policies Objectives Scope.
•
Demand Management Reports KPI's and Other Metrics.
•
Business Justification Template for ITSM Tools.
•
ITSM Tool Requirements Template and Planner.
•
Creating Vision Statements, Mission Statements and Core
Values.
•
Presentation - Staff and Team Considerations.
•
Target Setting and KPIs.
•
Values, Vision and Mission Statements Hints & Tips.
Knowledge Management Toolkit - Second Edition
Knowledge is your most valuable resource.
Learn how to manage it effectively and
create a collaborative culture!
Decision. Action. Collaboration. Cooperation. Success.
Failure. Enterprise. Strategy.
These words and more
are common vocabulary within an organization, and
they all have something in common—the need for
knowledge! Every organization seeks to improve its
foundation in knowledge. The discipline of Knowledge
Management is simply a means of focusing one’s effort
in the right direction.
Reap the 5 benefits of implementing Knowledge
Management:
1.
Improve decision making capabilities; the right knowl-
edge is available to the right people at the right time.
2.
Reduce research time and training through the provision
of a knowledge framework.
3.
Stimulate cultural change and enhance employee reten-
tion.
4.
Streamline and increase production speed and reduce
costs.
5.
Improve customer service and reduce response time.
Toolkit Includes:
Knowledge Management Toolkit
•
Toolkit Roadmap-Knowledge Management.doc
•
Knowledge Management Introduction Presentation.ppt
•
Individual versus Organizational Knowledge.ppt
•
Understanding Knowledge Management.ppt
•
Web 2.0 in KM
•
1 Knowledge Discovery Development Process.doc
•
2 Knowledge Capture Development Process.doc
•
3 Knowledge Sharing Development Process.doc
•
Lessons LearnedWorkshop.ppt
KM Design Documents
•
Knowledge Management-Availability Requirements.doc
•
Knowledge Management-Cost Model Template.xls
•
Knowledge Management-Detailed Design.doc
•
Knowledge Management-Functional Design.doc
•
Knowledge Management-Hardware-Software Resource
Requirements.doc
•
Knowledge Management-Interface Design Specification.
doc
•
Knowledge Management-Technical Architecture.doc
•
Knowledge Management-Security Service Requirement.
doc
KM Infrastructure Support Documents
•
Knowledge Management-AS-BUILT Template.doc
•
Knowledge Management-Business Continuity Strategy.
doc
•
KM-Component Failure Impact Analysis Worksheet.doc
•
Knowledge Management-Emergency Response Plan.doc
•
Knowledge Management-Service Outage Analysis.doc
KM Project Initiation Documents
•
Knowledge Management-Budgeting Guidelines.doc
•
Knowledge Management-Business Plan.doc
•
KM-Business Requirements and Feasibility Study.doc
•
Knowledge Management-Change Management Process.
doc
•
Knowledge Management-Charging Policies.doc
•
Knowledge Management-Charging Template.xls
•
Knowledge Management-Project Initiation.doc
•
Knowledge Management-Project Scope.doc
•
Knowledge Management-Request for Change Form.doc
•
Knowledge Management-Risk Assessment Template.doc
•
Knowledge Management-Risk Register.xls
•
Knowledge Management-Service Based SLA.doc
Bonus Documents
•
An Illustrated Guide to Knowledge Management.pdf
