TOOLKITS
TOOLKITS
Page 22 of 49
Page 23 of 49
The Project Management Toolkit
Are you tired of looking for a practical on-
the-job resource for Project Management?
Are you a Project Manager that thrives on
getting results?
Then this no-nonsense Toolkit is what you have been
waiting for!
This fully revised and updated edition of the Project
Management Toolkit is jam packed with results-ori-
entated practical templates, examples, and strategies
ready to use!
A Quick Look Inside: This Unsurpassed
Toolkit Provides You With:
Project Change Management
•
PCH01100 Project Management Change Process Docu-
ment
•
PCH01200 Request for Change Form
•
PCH01300 Project Change Policies
•
PCH01400 Project Communication Plan
•
·PCH01500 Project Management Change Schedule
•
PCH01600 Project Management Change Meeting Min-
utes
Project Closure
•
PCL01100 Implementation Process
•
PCL01200 DHS and DSL Document
•
PCL01200 Hardware and Software Store Document
•
PCL01300 Forward Schedule of Releases
•
PCL01400 Post Implementation Review
Project Communications
•
PCM01100 Project Communications Schedule
•
PCM01200 Project Meeting Minutes
•
PCM01300 Monthly Report
•
PCM01400 Weekly Project Report
•
PCM01500 Executive Committee Report
•
PCM01600 Action Items
•
PCM01700 Project Marketing—IT
•
PCM01800 Project Marketing—Business
•
PCM01900 Project Newsletter
Project Cost Management
•
PCM01100 Cost Budgeting Template
•
PCM01200 Cost Reporting Document
•
PCM01300 Cost Accounting Template
Project Design
•
PDS01100 Functional Design
•
PDS01200 Detailed Design
•
PDS01300 Interface Design Specification
•
PDS01400 Technical Architecture
•
PDS01500 AS-BUILT Template
Project Human Resources
•
PHR01100 Task Responsibility Matrix
•
PHR01200 Roles and Responsibilities
•
PHR01300 Project Organizational Structure
•
PHR01400 Project Manager Responsibilities
•
PHR01500 Training Needs Analysis
•
·PHR01600 Project Directory
•
PHR01700 Project Team Performance Review
Project Initiation
•
PIN01010 Project Business Plan
•
PIN01020 Business Requirements and Feasibility Study
•
PIN01030 Mission and Vision Statements
•
PIN01040 Critical Success Factors
•
PIN01050 Key Performance Indicators
•
PIN01060 Project Methodology
•
PIN1070 Hardware/Software Resource Requirements
•
PIN01080 Project Scope
Project Risk Management
•
PRM01100 Risk Process Template
•
PRM01200 Project Initial Risks
•
PRM01300 Risk Register
(Also includes Toolkit Roadmap)
The IT Service Monitoring and Control Toolkit - Second Edition
Ensure Your IT Services Meet Business &
Customer Objectives!
In essence, Service Monitoring and Control is the means
by which the service provider ensures that the expect-
ed value from delivered IT services is established and
maintained. Have you implemented the following IT
Service Monitoring and Control activities?
1.
Service Transition.
2.
Assuring Compliance.
3.
Assessments and Auditing.
4.
Management Reviews.
5.
Continual Improvement.
If the answer is no, start today! Our second edition of
the IT Service Monitoring and Control Toolkit will assist
you in ensuring that the effectiveness of IT services is
meeting business and customer needs.
A Quick Look Inside:
Step 01 Getting Started
•
Toolkit Roadmap - IT Service Monitoring and Control.doc
•
IT Service Monitoring and Control Intro Presentation.ppt
•
Introduction to IT Service Monitoring and Control.ppt
•
Implementation of Monitoring and Control Framework.doc
Step 02 General Implementation
•
Business Justification Template.doc
•
Objectives and Goals.doc
•
Business and IT Service Mapping.doc
•
Policies Objectives Scope.doc
•
Defining Requirements.doc
•
Service Management Policy Template.doc
•
Service Management Plan.doc
Step 03 Change Management
•
Introduction to Change Management.ppt
•
General Change Procedure.doc
•
Change Policy.doc
•
Request for Change (RFC) Template.doc
•
Types of Change Request.doc
Step 04 Release and Deployment Management
•
Release and Deployment Presentation.ppt
•
Service Validation and Testing.ppt
•
Service Testing Policy.doc
•
Testing Process Template.doc
•
Testing Plan Checklist.doc
Step 05 Configuration Management
•
Service Asset & Configuration Management.ppt
•
Types of Service Assets.doc
•
CMDB Design Document.doc
•
Typical Contents of a CI Record.doc
•
Identification Guidelines.doc
•
Status Accounting Guidelines.doc
Step 06 Knowledge Management
•
Understanding Knowledge Management.ppt
Step 07 Service Level Management
•
Understanding Service Level Management.ppt
•
Service Definition.doc
•
Service Level Requirements Template.doc
•
Service Agreements.doc
Step 08 Risk Management
•
Risk Management Policy.doc
•
Risk Management Framework.doc
•
IT Risk Assessment Planning.doc
•
Business Impact Assessment.doc
•
Risk Assessment and Control Form.doc
•
Risk Assessment Questionnaire.doc
•
IT Risk Assessment Scoresheet.doc
•
Generic Project Risk Assessment.doc
•
Conducting a Risk Management Review.doc
•
Risk Register.xls
Step 09 Auditing
•
Internal Audits.doc
•
Management Reviews.doc
•
Process Assessment.doc
•
Configuration Audits.doc
•
Managing Audit Projects using PRINCE2.ppt
Step 10 Metrics and Measurements
•
Short Overview of Six Sigma.doc
•
Metrics and Reports.doc
•
Developing KPIs.doc
•
Reports and KPI Targets.doc
•
Service Report Description Template.doc
•
Improvement Management Tool.doc
Step 11 Bonus Documents
