TOOLKITS
TOOLKITS
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The ITSM Starter Kit: 2011 Edition
Set the world standard for enterprise IT,
policies, and procedures in your organization
with the ITSM Starter Kit—Third Edition!
The best-selling ITSM Starter Kit—Third Edition deliv-
ers a comprehensive collection of factsheets, reading
material, illustrated models, and well-designed work-
sheets that are proven to help any organization get up
to speed on ITSM principals fast!
The ITSM Starter Kit will help your team prioritize your
ITSM implementation based on which ITSM principals
will provide the most immediate benefit to your com-
pany.
Wouldn’t it be great to know which ITIL® practices
would benefit your company the most so you can prior-
itize your focus?
A wealth of ITSM Tools and Critical Information is now at
your finger tips!
A Quick Look Inside: This Innovative Toolkit
Provides You With:
Step 1
1.
ITIL v3 to 2011 Bridging Overview.
2.
ITIL v3 to 2011 Bridging Introduction Presentation.
3.
Service Strategy Lifecycle Phase Introduction:
•
Service Strategy Lifecycle Phase Introduction Presen-
tation.
•
Description of Asset Types.
•
Challenges, CSFs and Risks.
4.
Service Design Lifecycle Phase Introduction:
•
Service Design Lifecycle Phase Introduction Presenta-
tion.
•
The Service Design Package.
•
Measurement of Service Design.
•
Implementing Service Design.
•
Service Acceptance Criteria.
5.
Service Transition Lifecycle Phase Introduction:
•
Service Transition Managing Communications and
Commitment.
•
Service Transition Organization of Service Transition.
6.
Service Operation Lifecycle Phase Introduction:
•
Service Operation Lifecycle Phase Introduction Pres-
entation.
•
Service Desk - Metrics.
•
Service Operation Functions - Roles & Responsibilities.
7.
Continual Service Improvement Lifecycle Phase Introduc-
tion:
•
CSI Lifecycle Phase Introduction Presentation.
•
Service Measurement Reporting.
•
CSI Roles and Responsibilities.
Step 2
1.
Service Strategy Factsheet.
2.
Service Design Factsheet.
3.
Service Transition Factsheet.
4.
CSI Factsheet.
5.
Factsheet Glossary.
6.
ITSM Beginners Guide v8.
7.
Service Operation Function Factsheet.
8.
Service Operation Process Factsheet.
9.
Process Mind Maps.
Step 3
1. ITIL Service Strategy Readiness Assessment V1.
2. ITIL Service Design Readiness Assessment V1.
3. ITIL Service Transition Readiness Assessment V1.
4. ITIL Service Operation Readiness Assessment V1.
5. ITIL Continual Service Improvement Readiness Assessment
V1.
6. ITIL Service Management Practices Executive Overview.
Step 4 - 11 Bonus Documents
(Also includes Toolkit Roadmap)
ITIL® is a registered trade mark of AXELOS Limited
ISO/IEC 27000 Toolkit
ALL the knowledge and skills you need to
meet your Information Security Management
Systems standards can be found right here!
The aim of The Art of Service’s ISO/IEC 27000 Toolkit and
the standard itself is to deliver a model for establish-
ing, implementing, operating, monitoring, reviewing,
maintaining, and improving an Information Security
Management System.
This step-by-step toolkit is designed to act as a starting
point for your organization. It is guaranteed to give you
a clear path to travel to reach your company goals.
The toolkit provides you with templates, useful guides,
and innovative assessments to ensure you make the
most out of what the ISO/IEC 27000 Toolkit has to offer.
A Quick Look Inside: This First-Class Toolkit
Contains:
ISO/IEC 27000 Introduction:
•
ISO/IEC 27000 Introduction.
•
Information Security Management—Roles and Respon-
sibilities.
•
Certifying Information Security Management Systems.
•
ISO27000 Statement of Applicability Example.
•
ISO/IEC 27001 Awareness Terms and Definitions.
•
Mapping Responsibilities ISO _IEC 27000.
•
Mapping—Terms and Usage ISO 20000 and ISO 27000.
•
ISO_IEC 27000 FAQs.
Information Security Management Resourc-
es:
•
Objectives and Goals.
•
Communication Plan.
•
CRAMM.
•
Guidelines for Building an Electronic Data Retention
Policy.
•
Implementation Plan—Project Plan.
•
Policies, Objectives, Scope.
•
Reports, KPIs, Other Metrics.
•
Security Audit Template.
•
Security Incident Template.
•
Security Service Requirement.
•
Security Process Manager Document.
•
Security Management Review Document.
Business Continuity Management Resources:
•
BCM Objectives and Goals.
•
BCM Communication Plan.
•
BCM Policies, Objectives, and Scope.
•
BCM Business Justification Document.
•
BCM Example Business Impact Analysis.
•
BCM Business Impact Analysis Info sheet.
•
BCM Risk Assessment Template.
•
BCM Environmental Architectures and Standards.
•
BCM Reciprocal Arrangements.
•
BCM Salvage Plan Template.
•
BCM Business Continuity Strategy.
•
BCM MOR Framework.
•
BCM Risk Assessment Questionnaire.
•
BCM Typical Contents of a Recovery Plan.
•
BCM Emergency Response Plan.
•
BCM Reports and KPI Targets and Additional Metrics.
•
BCM Vital Records Template.
•
Business Continuity Management Review Document.
•
Business Continuity Management Implementation and
Project Plan.
Risk Management Resources:
•
Risk Management Framework.
•
Risk Assessment Questionnaire.
•
Risk Assessment and Control Form.
•
Generic Project Risk Assessment.
•
Conducting a Risk Management Review.
•
Checklist on Assignment of Risk Ownership.
Bonus Resources
(Also includes Toolkit Roadmap)
