TOOLKITS
TOOLKITS
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IT Service Continuity Process Management Kit
Disasters Don't Care if You're Ready!
The advanced IT Service Continuity Process Manage-
ment Toolkit aims to help you manage risks that could
seriously impact the IT services of your organization.
It has been produced to ensure that you can maintain
continuity by reducing the risk from disastrous events
to an achievable level and plan for the recovery of your
IT services.
With this knowledge and understanding, you can see
the importance of the process. We can also see by
unfortunate recent events that none of us can avoid
thinking of what we would do in the event of a disaster
that interrupts our ability to provide IT services.
Rescue yourself from unplanned disasters!
The IT Service Continuity Process Management Toolkit
contains presentations, templates, assessments, and
essential resources:
The carefully created Power Point Presentations can be
used to educate, as the basis for management presen-
tations, or when making business cases for IT Service
Continuity Process Management implementation.
These presentations will give you an insightful plethora
of knowledge and understanding of all the terms,
activities, and concepts required within the IT Service
Continuity Process Management process.
A Quick Look Inside—This Step-By-Step
Toolkit contains:
•
Vital Records Template.
•
Typical Contents of a Recovery Plan.
•
Toolkit Roadmap—ITSCM Management.
•
Toolkit Introduction Presentation–ITSCM.
•
Salvage Plan Template.
•
Risk Assessment Template.
•
Risk Assessment Questionnaire.
•
Reports, KPI Targets, and Additional Metrics.
•
Reciprocal Arrangements.
•
Policies, Objectives, Scope.
•
Objectives and Goals.
•
Management of Risk Framework MOR.
•
ITSC Management Presentation.
•
Implementation Plan—Project Plan.
•
Example Business Impact Analysis.
•
Environmental Architectures and Standards.
•
Emergency Response Plan.
•
E-Mail Text.
•
Continuity Review Document.
•
Communication Plan.
•
Business Justification document.
•
Business Impact Analysis.
•
Business Continuity Strategy.
•
Business and IT Flyers.
The Capacity Management Toolkit
Become a Capacity Management entrepre-
neur!
If you want a quality education on how to achieve in
the world of IT capacity, this toolkit will demonstrate
how easy it can be to produce and maintain effective
capacity management.
Capacity Management is a process used by IT profes-
sionals to manage information technology. Its primary
goal is to ultimately ensure that IT capacity meets
current and future business requirements in a cost-
effective manner.
This stand alone toolkit has been designed to help
you deliver exceptional capacity management in your
organization. Through the process of actively work-
ing your way through the well-organized templates,
presentations, and documents created specifically to
increase your understanding and knowledge, you will
discover a proficient process for implementing capacity
management.
The Capacity Management Toolkit contains presenta-
tions, templates, and essential resources:
Presentations can be used to educate, as the basis for
management presentations, or when making business
cases for Capacity Management implementation.
Supporting documents and assessments that will help
you identify the areas within your organization that
require the most activity in terms of change and im-
provement.
A Quick Look Inside—This Accomplished
Toolkit Contains:
•
Capacity Management Business and IT Service Mapping.
•
Capacity Management Business Justification Document.
•
Capacity Management Presentation.
•
Capacity Management—Roles and Responsibilities.
•
Capacity Review Document.
•
Capacity Management Process Manager.
•
Communication Plan.
•
Implementation Plan: Project Plan.
•
Objectives and Goals.
•
Policies, Objectives, and Scope.
•
Reports, KPIs, Other Metrics.
•
Toolkit Introduction Presentation—Capacity Manage-
ment.
•
Toolkit Roadmap—Capacity Management.
•
Typical Contents of a Capacity Plan.
