TOOLKITS
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Service Catalog Process Kit - Third Edition
What is included in the updated third edition of the
Service Catalog toolkit?
This Kit covers Service Catalog fundamentals the use of
Service Catalogs as a core IT tool covering the services
themselves, default capabilities, measures and primary
means of access and provision. It then shows how this
tool is pivotal in demonstrating the value IT provides to
facilitate business operations.
Put together by The Art of Service’s industry experts
and using real case studies, this valuable kit takes the
reader beyond the theoretical to focus on the real busi-
ness benefits of Service Catalogs and how to imple-
ment them successfully within an organization.
Introduction and Roadmap Folder
• SCM-Eight Steps to Creating an Effective Service
Catalog
• Service Catalog Management Intro Presentation
•
Service Catalog Management ITIL®
• SCM-
Service Catalog Reasons Hints & Tips
•
Toolkit Roadmap - Service Catalog Management
Bonus Documents Folder
• SCM-
ITIL Easy Explanation Fact Sheet
• SCM-The Evolving Service Catalog
• SCM-Viewpoints to Creating a Service Catalog
• ISO Series Folder
Step 1 – Definitions Folder
• SCM-Functional Specification Template
• SCM-Service Definition
• SCM-Technical Specification Template
Step 2 - Process and Policies Folder
• SCM-Business and IT Service Mapping
• Policies Objectives Scope for SCM
• SCM-Policies Objectives Scope for SLM
• SCM-SLM Process Template
• SCM-SLM Review Doc
Step 3 - Map Dependencies Folder
• SCM-Service Design - The Big Picture
• SCM-Service Enablers
• SCM-The Key Links, Inputs and Outputs of Service
Design
Step 4 - Service Levels Folder
• SCM-Corporate-Based SLA Template Example
• SCM-Customer-Based SLA Template Example
• SCM-Operational Level Agreement Template Exam-
ple
• SCM-Service Agreements
• SCM-Service-Based SLA Template Example
• SCM-Service Options
• SCM-Underpinning Contracts Template Example
Step 5 - Establish Cost of Services Folder
• SCM-Cost of Services and Pricing
• SCM-Price List
Step 6 - Determine Perspectives for Catalog
Folder
SCM-Service Catalog Perspectives
Step 7 - Publish Catalog Folder
• SCM-Business Justification document
• SCM-Communication Plan
• SCM-E-Mail Text
• SCM-Publishing a Service Catalog
• SCM-Service Catalog Extended
• SCM-Service Catalog Implementation Plan
• SCM-Service Catalog Large
• SCM-Service Catalog Medium
• SCM-Service Level Project Plan
• SCM-SLM Business and IT Flyers
Step 8 - Maintain and Improve Service Cata-
log Folder
• SCM-Catalog Maintenance and Improvement
• Roles and Responsibilities of Service Catalog Man-
agement (SCM)
• SCM-SCM Process Owner Role Description Template
• SCM-SLM Process Owner Role Description Template
ITIL® is a registered trade mark of AXELOS Limited
TOOLKITS
This Toolkit supports your Enterprise Architecture goals
by providing step-by-step guides, templates, and best
practice examples that will enable you to meet this
challenge head on.
This toolkit provides answers to all these questions and
is designed to provide a guiding hand to assist you in
improving your knowledge and understanding of En-
terprise Architecture by offering a step-by-step, easy to
follow roadmap. It also includes easy to use templates,
assessments, presentations, and documents that can be
adapted to your organization’s requirements.
If your company focus is on managing business strate-
gies and investments on order to achieve set goals,
then let this toolkit guide you to the end result you
desire!
The Toolkit includes:
Enterprise Architecture Toolkit
•
Toolkit Roadmap-Enterprise Architecture.doc
•
Toolkit Bibliography.doc
•
Enterprise Architecture Introduction Presentation.ppt
•
Understanding Enterprise Architecture.ppt
•
Developing Enterprise Architecture.ppt
•
Managing Enterprise Architecture.ppt
•
Enterprise Architecture in Practice.ppt
•
Business Justification document.doc
•
Glossary of Terms.doc
•
Initial Self-Assessment.xls
•
List of Deliverables.doc
•
Roles and Responsibilities of Enterprise Architecture.doc
•
Architecture Description.doc
•
Architecture Development Process.doc
•
Architecture Maturity Assessment.xls
•
Architecture Principles.doc
•
Creating a Reference Model.doc
•
ZF3.0.pdf
EA Design Documents
•
Enterprise Architecture-Availability Requirements.doc
•
Enterprise Architecture-Cost Model Template.xls
•
Enterprise Architecture-Detailed Design.doc
•
Enterprise Architecture-Functional Design.doc
•
Enterprise Architecture-Hardware-Software Resource
Requirements.doc
•
Enterprise Architecture-Interface Design Specification.
doc
•
Enterprise Architecture-Technical Architecture.doc
•
Enterprise Architecture-Security Service Requirement.
Enterprise Architecture Toolkit
doc
EA Infrastructure Support Documents
•
Enterprise Architecture-AS-BUILT Template.doc
•
Enterprise Architecture-Business Continuity Strategy.doc
•
Enterprise Architecture-Component Failure Impact
Analysis Worksheet.doc
•
Enterprise Architecture-Emergency Response Plan.doc
•
Enterprise Architecture-Service Outage Analysis.doc
EA Project Initiation Documents
•
Enterprise Architecture-Budgeting Guidelines.doc
•
Enterprise Architecture-Business Plan.doc
•
Enterprise Architecture-Business Requirements and
Feasibility Study.doc
•
Enterprise Architecture-Change Management Process.
doc
•
Enterprise Architecture-Charging Policies.doc
•
Enterprise Architecture-Charging Template.xls
•
Enterprise Architecture-Project Initiation.doc
•
Enterprise Architecture-Project Scope.doc
•
Enterprise Architecture-Request for Change Form.doc
•
Enterprise Architecture-Risk Assessment Template.doc
•
Enterprise Architecture-Risk Register.xls
•
Enterprise Architecture-Service Based SLA.doc
