Toolkit Catalog - 2014 - page 2-3

TOOLKITS Contents
Service Catalog Process Kit - Third Edition 4
Enterprise Architecture Toolkit 5
The Help Desk Toolkit - Second Edition 6
Big Data Toolkit 7
The Supplier Management Toolkit 8
Event Management Toolkit 9
IT Service Continuity Process Management Kit 10
The Capacity Management Toolkit 11
The ITSM Starter Kit: 2011 Edition 12
ISO/IEC 27000 Toolkit 13
Availability Management Process Kit 14
Configuration Management Process Kit 15
The Problem Management Process Kit - Second Edition 16
The Corporate Endpoint (Mobile) Device Policies Toolkit 17
The Business Process Management Toolkit - Second Edition 18
Organizational Behavior and Leadership Management Essentials Toolkit 19
Business Continuity Risk Analysis and Testing Kit 20
The Business Relationship Management Toolkit 21
The Project Management Toolkit 22
The IT Service Monitoring and Control Toolkit - Second Edition 23
The IT Service Strategy Toolkit 24
Knowledge Management Toolkit - Second Edition 25
Cloud Computing Toolkit 26
Data Warehousing and Analysis Toolkit 27
Six Sigma Toolkit - Second Edition 28
ISO/IEC 20000 Toolkit - Second Edition 29
Service Level Management & SLA Toolkit - Second Edition 31
Roles & Responsibilities Toolkit 33
146 Policies and Procedures Ready to Use - Best Practices in IT Policies and Procedures 35
Service Desk Process Kit - Second Edition 38
Change Management Toolkit - Second Edition 39
ISO/IEC 20000 Requirements, 380 Requirements Checklist and Compliance Assessment 40
Continual Service Improvement Toolkit – Second Edition 41
IT Governance Metrics, Measurements, and Benchmarking Toolkit - Second Edition 42
The CMDB Creation & Maintenance Toolkit – Second Edition 44
The Release & Deployment Management Toolkit – Second Edition 45
ITSM in Internal Clouds Toolkit 46
ITSM in Public Clouds Toolkit 47
Financial Management Process Kit – Second Edition 48
IT Risk Management Toolkit – Second Edition 49