TOOLKITS
TOOLKITS
Page 8 of 49
Page 9 of 49
The Supplier Management Toolkit
Are you always trying to find profitable ways
in which to market products?
Are you interested in increasing product
margins?
Are you concerned with managing relation-
ships with suppliers?
Then you might be the next expert in Sup-
plier Management!
Any driven organization requires the ability to obtain
value for money from suppliers and to ensure that they
perform to the level and standard within their contract
and agreements, while also conforming to all of the set
terms and conditions.
The goal of our well-developed Supplier Management
Toolkit is to manage suppliers and the services they
supply, to provide seamless quality of IT service to the
business, and to ensure that value for money is ob-
tained. This toolkit is proven to help you succeed in the
implementation of this process!
The purpose of the Supplier Management process is to
obtain value for money from suppliers and to ensure
that suppliers perform to the targets contained within
their contracts and agreements, while conforming to all
of the terms and conditions.
The Art of Service has designed an inspirational Suppli-
er Management Toolkit, which improves and maintains
the relationship with your organization’s suppliers. The
process should include the management of all suppli-
ers and contracts needed to support the provision of IT
services to the business. Each service provider will have
a formal process for the management of all suppliers
and contracts. This promises to ensure your organiza-
tion develops beneficial relationships with your most
desired supply partners!
A Quick Look Inside—This Fundamental
Toolkit Contains:
•
ITIL® Supplier Management Presentation.
•
Toolkit Introduction Presentation.
•
Outsourcing—Sourcing Strategy Presentation.
•
ITIL Outsourcing Presentation—CSI.
•
Supplier Management—Roles and Responsibilities.
•
Service Sourcing Structures.
•
Sourcing roles and responsibilities.
•
Example Outsourcing Contract template.
•
Example Outsourcing—Service Levels.
•
Example Outsourcing—Service Levels.
•
Outsourcing Transition Plan.
•
IT Outsourcing ITIL Process Assessment v2.1.
•
Example Service Desk Project Plan.
•
Toolkit Roadmap.
ITIL® is a registered trade mark of AXELOS Limited
Event Management Toolkit
Discover the tried and tested solution to ALL
of your Event Management problems!
We have created a PRACTICAL and CONVENIENT
method of providing your organization with the secrets
to succeeding in the implementation of Event Manage-
ment.
The information delivered within the toolkit is based
on the ITIL® framework, specifically the Service Opera-
tion stage, which incorporates the updated ITIL Event
Management process.
If you want to manage or implement a successful Event
Management process, you MUST have this Event Man-
agement Toolkit!
This specially-designed toolkit will assist you in per-
fecting the art of Event Management activities and its
process within your IT environment. It will provide you
with the ability to identify target audiences, develop
event concepts, and plan and coordinate the process
for maximum efficiency.
The Art of Service has created The Event Management
Toolkit to ensure your organization has the answers to ALL
of your questions and to BOOST your knowledge, skills,
and techniques for flawless Event Management.
This leading Event Management Toolkit contains Pres-
entations, Blueprints, and Assessments.
The carefully created Power Point Presentations can be
used to educate, as the basis for management pres-
entations, or when making business cases for Event
Management implementation. These presentations
will give you an insightful plethora of knowledge and
understanding of all the terms, activities, and concepts
required within the Event Management process.
The Implementation Plan and the Service Operation
Readiness Assessment focus on your organization.
These assessments cover the questions you need to ask
your staff, as well as policies, procedures, and technol-
ogy to gain a current insight into the ITIL maturity of
your organization. They are user-friendly, easy-to-edit
spreadsheets that provide detailed results and graphs
to support your reports.
Additional information and bonus material containing
success secrets to embedding the ITIL
Event Manage-
ment process into any organization are provided and
will enable you to vastly increase your success rate.
A Quick Look Inside: This Incomparable
Toolkit Contains:
•
Presentation: ITIL Event Management.
•
Event Management Introduction Presentation.
•
Event Management Mindmaps.
•
Event Management Roles and Responsibilities.
•
Event Management Process Flow.
•
Event Management Technology Considerations.
•
Event Management Business Justification Document.
•
Event Management Communication Plan.
•
Event Management Business Flyer.
•
Implementation Plan.
•
Service Operation Readiness Assessment.
•
Toolkit Roadmap.
ITIL® is a registered trade mark of AXELOS Limited
